Payment Policy

ZI FLO Marketplace LLC — Last updated: April 12, 2026

All payments on ZI Marketplace are protected by SSL encryption and processed through Stripe, certified to PCI-DSS Level 1 standards. We never store your card data on our servers.

1. Accepted Payment Methods

Credit & Debit Cards

VisaMastercardAmerican Express

Supports cards issued from most countries worldwide

Digital Wallets

Apple PayGoogle PayLink

Available on supported devices via Stripe

Cash on Delivery

Available in select areas. Pay cash when your order arrives. Additional fees may apply.

Bank Transfer

For large orders. Contact us for bank account details.

2. Payment Security

SSL Encryption

All data encrypted with TLS 1.3

PCI-DSS Level 1

Highest payment data security standards

3D Secure

Additional card protection layer

3. Pricing & Currency

Prices displayed in Kuwaiti Dinar (KWD) by default with multi-currency support

Exchange rates updated daily

Displayed price includes VAT where applicable

Your bank may charge currency conversion fees when paying in a different currency

4. Failed Payments

If a payment fails, no amount is charged to your account. Common reasons for payment failure:

  • Insufficient card balance
  • Incorrect card details entered
  • Card not enabled for online payments
  • Credit limit exceeded
  • Bank declined the transaction for security reasons

For help with payment issues, contact your bank or reach us via WhatsApp.

5. Refunds

Upon approval of a return request, refunds are processed within:

Credit/Debit Card

5-10 business days

Apple Pay / Google Pay

3-5 business days

Store Credit

Instant

Contact Us

For any payment inquiries or issues:

Store Assistant